Abstract
Cincinnati Children’s Hospital Medical Center developed a comprehensive model to build
quality improvement (QI) capability to support its goal to transform its delivery
system through a series of training courses. Two online modules orient staff to basic
concepts and terminology and prepare them to participate more effectively in QI teams.
The basic program (Rapid Cycle Improvement Collaborative, RCIC) is focused on developing
the capability to use basic QI tools and complete a narrow-scoped project in approximately
120 days. The Intermediate Improvement Science Series (I2S2) program is a leadership course focusing on improvement skills and developing a broader
and deeper understanding of QI in the context of the organization and external environment.
The Advanced Improvement Methods (AIM) course and Quality Scholars Program stimulate
the use of more sophisticated methods and prepare Cincinnati Children’s Hospital Medical
Center (CCHMC) and external faculty to undertake QI research. The Advanced Improvement
Leadership Systems (AILS) sessions enable interprofessional care delivery system leadership
teams to effectively lead a system of care, manage a portfolio of projects, and to
deliver on CCHMC’s strategic plan. Implementing these programs has shown us that 1)
a multilevel curricular approach to building improvement capability is pragmatic and
effective, 2) an interprofessional learning environment is critical to shifting mental
models, 3) repetition of project experience with coaching and feedback solidifies
critical skills, knowledge and behaviors, and 4) focusing first on developing capable
interprofessional improvement leaders, versus engaging in broad general QI training
across the whole organization, is effective.
Keywords
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Article info
Publication history
Accepted:
February 17,
2013
Received:
October 17,
2012
Identification
Copyright
© 2014 Academic Pediatric Association. Published by Elsevier Inc. All rights reserved.
