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Domain of Competence: Interpersonal and Communication Skills

  • Bradley J. Benson
    Correspondence
    Address correspondence to Bradley J. Benson, MD, Department of Internal Medicine and Pediatrics, University of Minnesota Medical School, MMC 741, D-653 Mayo Memorial Building, 420 Delaware St SE, Minneapolis, MN 55455.
    Affiliations
    Departments of Internal Medicine and Pediatrics, University of Minnesota Medical School, Minneapolis, Minn
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      Interpersonal and communication skills are separate and distinct parts of this integrated competency. Communication skills are defined by the performance of specific tasks, which can be directly observed and assessed, such as obtaining and presenting a patient's history or documenting an encounter in the medical record. Interpersonal skills, however, are inherently relationship based and process oriented; they are defined by the effect the communication has on another person.
      • Duffy F.D.
      • Gordon G.H.
      • Whelan G.
      • et al.
      Participants in the American Academy on Physician and Patient's Conference on Education and Evaluation of Competence in Communication and Interpersonal Skills. Assessing competence in communication and interpersonal skills: the Kalamazoo II report.
      For example, a skilled pediatrician may inform a family of a diagnosis in a manner that establishes a sense of trust that in turn promotes a strong physician–family partnership in the child's care. Thus, the likelihood of adherence to the recommended treatment regimen and the patient and family satisfaction increases.

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      References

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