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- Racial and ethnic differences in parents’ assessments of pediatric care in Medicaid managed care.Health Serv Res. 2001; 36: 575-594
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- Examining effectiveness of medical interpreters in emergency departments for Spanish-speaking patients with limited English proficiency: results of a randomized controlled trial.Ann Emerg Med. 2011; 57: 248-256.e241–244
- A comparison of the influence of hospital-trained, ad hoc, and telephone interpreters on perceived satisfaction of limited English-proficient parents presenting to a pediatric emergency department.Pediatr Emerg Care. 2004; 20: 373-378
- Patient satisfaction with different interpreting methods: a randomized controlled trial.J Gen Intern Med. 2007; 22: 312-318
- Teaching Spanish to pediatric emergency physicians: effects on patient satisfaction.Arch Pediatr Adolesc Med. 2002; 156: 693-695
- Satisfaction with telephonic interpreters in pediatric care.J Natl Med Assoc. 2008; 100: 429-434
- The impact of an enhanced interpreter service intervention on hospital costs and patient satisfaction.J Gen Intern Med. 2007; 22: 306-311
- Satisfaction with methods of Spanish interpretation in an ambulatory care clinic.J Gen Intern Med. 1999; 14: 547-550
- Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic.J Gen Intern Med. 2002; 17: 641-645
- Satisfaction with health care for young children.Pediatrics. 2004; 113: 1965-1972
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- Low income parents’ reports of communication problems with health care providers: effects of language and insurance.Public Health Rep. 2007; 122: 206-216
- Clinical Spanish use and language proficiency testing among pediatric residents.Acad Med. 2013; 88: 1478-1484
- Language barriers to health care in the United States.N Engl J Med. 2006; 355: 229-231
- Language barriers among patients in Boston emergency departments: use of medical interpreters after passage of interpreter legislation.J Immigr Minor Health. 2009; 11: 527-530
- Reevaluation of the effect of mandatory interpreter legislation on use of professional interpreters for ED patients with language barriers.Patient Educ Couns. 2010; 81: 204-206
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ALTA Language Services. Clinician cultural and linguistic assessment (CCLA). Available at: http://www.altalang.com/language-testing/ccla.aspx. Accessed July 10, 2013.
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- Are hospital characteristics associated with parental views of pediatric inpatient care quality?.Pediatrics. 2003; 111: 308-314
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- Determinants of patient satisfaction and willingness to return with emergency care.Ann Emerg Med. 2000; 35: 426-434
- Emergency department patient satisfaction: examining the role of acuity.Acad Emerg Med. 2004; 11: 162-168
- Implementation and refinement of the emergency severity index.Acad Emerg Med. 2001; 8: 170-176
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- Differences in CAHPS adult survey reports and ratings by race and ethnicity: an analysis of the National CAHPS benchmarking data 1.0.Health Serv Res. 2001; 36: 595-617
- Adjusting Pediatric Consumer Assessment of Health Plans Study (CAHPS) scores to ensure fair comparison of health plan performances.Med Care. 2005; 43: 44-52
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- Variation in emergency department wait times for children by race/ethnicity and payment source.Health Serv Res. 2009; 44: 2022-2039
- Language and length of stay in the pediatric emergency department.Pediatr Emerg Care. 2006; 22: 640-643
- The language divide. The importance of training in the use of interpreters for outpatient practice.J Gen Intern Med. 2004; 19: 175-183
- Outpatient satisfaction: the role of nominal versus perceived communication.Health Serv Res. 2009; 44: 1735-1749
The authors declare that they have no conflict of interest.