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A Patient Portal Intervention to Promote Adolescent and Young Adult Self-Management Skills

  • Sophie Allende-Richter
    Correspondence
    Address correspondence to Sophie Allende-Richter, MD Division of General Pediatrics, Department of Medicine, Boston Children's Hospital Primary at Martha Eliot, 75 Bickford St, Jamaica Plain, MA 02130-1401
    Affiliations
    Division of General Pediatrics, Department of Medicine (S Allende-Richter, AD Benitez, M Ramirez, W Rivera, KP Gray, F Bourgeois) Boston Children's Hospital, Boston, Mass

    Department of Pediatrics (S Allende-Richter, KP Gray, F Bourgeois) Harvard Medical School, Boston, Mass
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  • Ashley D. Benitez
    Affiliations
    Division of General Pediatrics, Department of Medicine (S Allende-Richter, AD Benitez, M Ramirez, W Rivera, KP Gray, F Bourgeois) Boston Children's Hospital, Boston, Mass

    Department of Community Health (AD Benitez, M Ramirez), Tufts University, Boston, Mass
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  • Melanie Ramirez
    Affiliations
    Division of General Pediatrics, Department of Medicine (S Allende-Richter, AD Benitez, M Ramirez, W Rivera, KP Gray, F Bourgeois) Boston Children's Hospital, Boston, Mass

    Department of Community Health (AD Benitez, M Ramirez), Tufts University, Boston, Mass
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  • William Rivera
    Affiliations
    Division of General Pediatrics, Department of Medicine (S Allende-Richter, AD Benitez, M Ramirez, W Rivera, KP Gray, F Bourgeois) Boston Children's Hospital, Boston, Mass
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  • Shanshan Liu
    Affiliations
    Biostatistics and Research Design Core (S Liu, KP Gray), Institutional Centers of Clinical and Translational Research, Boston Children's Hospital, Boston, Mass
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  • Kathryn P. Gray
    Affiliations
    Division of General Pediatrics, Department of Medicine (S Allende-Richter, AD Benitez, M Ramirez, W Rivera, KP Gray, F Bourgeois) Boston Children's Hospital, Boston, Mass

    Department of Pediatrics (S Allende-Richter, KP Gray, F Bourgeois) Harvard Medical School, Boston, Mass

    Biostatistics and Research Design Core (S Liu, KP Gray), Institutional Centers of Clinical and Translational Research, Boston Children's Hospital, Boston, Mass
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  • Fabienne Bourgeois
    Affiliations
    Division of General Pediatrics, Department of Medicine (S Allende-Richter, AD Benitez, M Ramirez, W Rivera, KP Gray, F Bourgeois) Boston Children's Hospital, Boston, Mass

    Department of Pediatrics (S Allende-Richter, KP Gray, F Bourgeois) Harvard Medical School, Boston, Mass
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Published:February 08, 2023DOI:https://doi.org/10.1016/j.acap.2023.02.003

      Abstract

      Objective

      Failure to transfer care to adult medicine is associated with gaps in health care access and poor health outcomes among young adults. We examined whether a patient portal educational intervention is acceptable and can improve adolescent and young adult (AYA) self-management skills toward transition readiness to adult care.

      Methods

      We conducted a single site feasibility study using a mixed research method consisting of 1) a patient portal one-on-one educational intervention with pre- and postsurveys adapted from the Transition Readiness Assessment Questionnaire to assess participant self-management skills and portal user activity; 2) portal user experience was assessed through semistructured interviews until thematic saturation was reached. Study participants were 13 to 25 years old and received care at an academic-affiliated community pediatric clinic. Descriptive statistics were used to describe participant characteristics, paired t tests, or Wilcoxon signed-rank tests to assess outcomes of survey response changes pre- versus postintervention.

      Results

      Sixty percent of enrolled participants (N = 78) completed the surveys. Following the educational intervention, we observed an increase in participants self-reporting knowing how to access their protected health information P < .0001, (95%, confidence interval [CI], 1–2) and in the proportion of participants self-reporting to strongly agree to know their medication P = .025 (95%, CI 0–1). We also observed an increase in portal user access at 3 weeks; the median number of logins was 2 per participant (range 1–36, P < .0001). The Portal user experience was strongly positive.

      Conclusion

      Our patient portal educational intervention suggests that AYAs welcome a patient portal to access protected health information and is associated with an increase in the proportion of participants self-reporting to strongly agree with knowing their medication. While these results are encouraging, this is a quasiexperimental study designed on the frame of feasibility. Our study was not adequately powered, limiting our findings' significance. Future interventions would benefit from a larger sample size with a comparison group to ascertain the effect of a patient portal on self-management skills in a diverse AYA population and inform best practices.

      Keywords

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